Communicate for Profits Leadership and Communications Training course outline:

 (training to be provided using a combination of in-person and virtual on-line sessions)

 

Part 1 Leadership Training — for Owners and Managers

Learn and implement proven systems to grow your business and increase profits. Learn to communication to create a healthy dynamic work environment where employees feel loyal, and are inspired to go the extra mile, so you become an employer and supplier of choice in your industry.

Owners Program Start:

• Sign mutual non-discloser agreement.
• Discuss current state of affairs.
• Review year to date and last year financial statements. 2-3 year comparison.
• Set goals for owners and the company.

 

Week 1 Managers Training - Introduction Lessons – The secret to inspiring focus so people are clear on what they’re doing, where they’re going and why:

• How to use the program. Drive the Communications Initiative.
• How to implement 3 important common goals, and the drive to achieve them, in every employee.
• How to build your Policies and Procedures manual.
• How to make sure you’re paying fairly.
• Individual Leadership skill evaluation and individual skill improvement goal setting.
• Action items assigned and progress dates agreed to.

Current state of affairs worksheet.

Manager leadership traits evaluation worksheet.

Respect in the workplace policy template.

Policy and procedure manual template.

Employee confidentiality agreement template.

Learning outcome: Participants will learn 3 important must have goals for each employee and will begin to build effective manuals for business flow, structure and training. They will also be evaluated and rated on their personal leadership skills so they can set meaningful goals for self-improvement and create a plan to get there.

 

Week 2 – Lesson – Business development Module – how to sell using relationship selling and a customer-for-life approach.   

• Learn the professional selling structure to attract customers-for-life.
• Action Items assigned and progress dates agreed to.

Learning outcome: Participants will learn how to sell their products and how to train their salespeople using the customer-for-life relationship building techniques.  They will create a sales policy/procedure for their company including a training manual. They will learn how to set, manage, and exceed customer expectations.

 

Week 3 - Lessons - How to structure Powerful and productive meetings so people don’t hate going to them.

• The secret to becoming a great leader. Enhance your soft leadership skills.
• The secret to keeping employees focusing on Sales, Costs, Productivity and Communications. The power meeting system.
• How to make meetings meaningful and keep people engaged in them – The 4-part meeting agenda.
• How to keep your team members accountable – Assigning action items with dates.
• How to make meetings time efficient, being productive, not wasting everyone’s valuable time – Chairing a meeting.
• How to Start this program with your team. Make a simple personal development plan for each member of your team so each person has clarity on their future.
• Action items assigned and progress dates agreed to.

Meeting structure and agenda templates.

Manager guide preparation.

Company meeting schedule worksheet

Learning outcome: Participants will learn to structure, and chair, meaningful meetings, so employees get the continual direction they need in a timely fashion.

 

Week 4 - Lessons – How to manage expectations, then trigger the dopamine button in your people so they work hard and efficient.

• How to set and manage expectations so everyone feels clear on their duties and responsibilities.
• How to trigger the dopamine button to keep people motivated.
• How to do effective corrective conversations so people can get on with working and improving.
• What to do when you make a mistake.
• How to decide when to use phone, voicemail, texting, email and person to person communications.
• Action items assigned and progress dates agreed to.

Learning outcome: Participants will learn to manage employee expectations and inspire and teach them, to set, meet and exceed customer expectations, whether its an internal-co-worker customer or an actual customer. They will also be given instruction on how to best use the different technologies for communicating.

 

Week 5 - Lessons – The secret to effective 2-way communications in a business. How to do performance reviews so that people leave feeling positive and motivated with clarity and so owners can find out about, and stop, the negative bad-vib viruses that appear before they become epidemic.

• How to do powerful 2-part individual performance reviews so people feel like they matter and have clear direction to a future they want.
• How to do effective and meaningful department and/or project performance reviews so that each year the department improves, or projects are more successful.
• How to do effective employee surveys.
• Survey Template
• Employee review templates.
• Department review templates.
• Action items assigned and progress dates agreed to.

Learning outcome: Participants will learn to structure and conduct powerful performance reviews for employees, so they stay engaged and inspired to go the extra mile. They will also learn the benefits and processes for conducting annual employee satisfaction surveys.

 

Week 6 - Lessons – 3 things you can do to build a great team.

• How to evaluate the team – making sure we have the right people. Are you waiting too long to change up the team?
• How to do effective recruiting, onboarding and training so you get the right people for your culture.
• How to give the support and tools employees need in training so you set them up for success.
• Interview templates provided.
• Employment agreement template provided.
• Action items assigned and progress dates agreed to.

Learning outcome: Participants will learn how to write ads for recruiting. They will be taught how to conduct effective interviews, so choosing new employees is easier. They will be held accountable to creating effective onboarding and training procedures for their departments. They will be given tasks to learn about, and assure that they are paying at, or above, industry standard for all the positions in their business.

 

Week 7 - Lessons – Understanding Mentoring and Coaching so your employees are constantly learning and improving.

• How to do simple mentoring programs.
• How the 5 types of mentoring can be applied to your business.
• How and when to use outside advisors.
• Mentoring templates provided.
• Action items assigned and progress dates agreed to.

Learning outcome: Participants will learn how to provide effective mentoring and coaching to their workgroup and be encouraged to adopt life-long learning initiative for themselves.  

 

Week 8 – Lesson – How to insert Fun into the workplace so people enjoy coming to work. 

The important 2-tiered fun structure for workgroups to build healthy relationships across all departments.

• Action items assigned and progress dates agreed to.

Learning outcome: Participants will learn how to do team building and how to structure some fun in the work environment as well as build balanced healthy relationships with co-workers.

 

Weekly Owners and Manager discussion after each modules training to include:

 

• Business development initiatives and sales training report on progress.
• Operations review report on progress and program implementation. Review weekly managers action items (ie: creation of company manuals, templates and forms) from program as outlined below.
• Staff functionality and efficiency review.
• Once a month financial statement review.

Part 1 lesson training = 8 weeks leadership and business communication/information flow system training. Total 12 hours minimum. Attendance and active participation including creation/trainer approval of all custom company documents – approved by the trainer is required for course completion certificate. (Novacom International Employer and Supplier of Choice certificate)

 

 

Part 2 — CONTACT 20-20 – Interpersonal Communications Training. How to get win-win outcomes in difficult situations and conversations. (Training begins after leadership training)

CONTACT 20-20 online pre-recorded training made available for all company employees and new onboards for 12 months. Pre-recorded CONTACT 20-20 training available to all participants for their lifetime.

Learning outcomes – CONTACT 20-20:

Participants will learn how to navigate difficult and sensitive conversations to win-win outcomes using proven best practice techniques. They will learn:

• The Human Interaction Process (HIP) – the 5 step process of how people communicate.
• How to become thoroughly aware of themselves and others.
• How to effectively create their opening statements in difficult situations.
• What words to use, and when, and which ones to avoid.
• Effective active listening skills.
• How to clarify and validate each person in the interaction.
• How to find common intentions and then common ground.
• How to uncover solutions and then follow up to make sure each person is doing what they agreed to.

 

Week 1 CONTACT 20-20 training begins

• How to use the program.
• Intro to CONTACT 20-20 difficult conversation training– Program overview + the secret to how people communicate in a 5 step Human Interaction Process. (HIP)
• How to Communicate with yourself first. The 1^st C in CONTACT. 6 questions – how to regulate emotion and how to time a tough talk. Self Awareness tools.
• Bonus – the secret to masterminding so learning curves speed up and you achieve your goals quicker. 

 

Week 2 CONTACT training

• How to Open up sure and wise – how to choose words wisely. I statements, You statements, we statements, and when to use each. Words to avoid and good questions to ask.

 

Week 3 CONTACT training

• Continuation of How to Open up sure and wise – Feeling statements, words to avoid, 3 common communications mistakes to avoid.

 

Week 4 CONTACT training

• Continuation of How to Open up sure and wise – body language, tone of voice.

 

Week 5 CONTACT training

• Learn the 4 important questions to ask so you can Notice the other person quickly in a conversation and make them feel listened to – 4 types of empathy.
• Learn the 17 tips for effectively Tuning-in and active listening so people truly feel heard.

 

Week 6 – CONTACT training 

• How to Ask again and clarify to make sure you understand and validate the other person which engages them in solution finding– 4 types of clarifying + Seek first to Validate then to be validated.

 

Week 7 - CONTACT training - How to solidify relationships and take it next level in any relationship.

How to find common intentions so its easy to find common ground.

• Uncover the secret to finding Common Intentions which leads to natural resolution in conflict - find them + 2 types of intention - primary and secondary.
• How to solidify relationships and Take it next level to assure follow-through on the agreed solutions – 3 steps to solidifying solutions and assuring accountability.

 

Week 8 - CONTACT training – Course review and CONTACT 20-20 exam completion.

• Assessment/test for completion of program & to get your CONTACT 20-20 certification. The CONTACT 20-20 program exam must be completed with a passing grade of 75%, and a certificate will be provided.

 

Completion of CONTACT 20-20 Difficult conversation training. 8 1.5 hour training sessions — 12 hours minimum interpersonal communications training for navigating difficult conversations.

 

TOTAL PROGRAM TRAINNING HOURS — leadership and interpersonal communications training:

24 hours = 16 — 1.5-hour training sessions.

Program includes lifetime access to all Novacom International Leadership and CONTACT 20-20 pre-recorded training modules at CommunicateToTransform.com. Participants can get a refresher session at any time.

 

 

Communicate for Profits Leadership and Communications Training

“Your guide to a workplace where everyone is respected, treated fairly, feels heard, feels included and works hard to achieve their own, and the company goals.”

16 weeks of Leadership and Interpersonal Communications Training.

Min fee - $19200.00  - up to 3 participants. Quarterly and monthly payment plans available. 

4 - 10 participants – Max 10 -  $32000.00 flat rate - quarterly and monthly payment plans available.